WhatsApp Business API & automation
Turn WhatsApp into your best sales and support channel
Your customers already live on WhatsApp. We set up the official WhatsApp Business Platform for you, build the automation behind it and connect it to your store, CRM and ads, so every enquiry gets an instant reply and no lead is lost.
Why the API
The free WhatsApp app stops working when you grow
One phone, one person, no automation. The Business API removes those limits while keeping the chat people already trust.
What we set up
A complete WhatsApp system, not just a number
Shared team inbox
Your whole team answers from one WhatsApp number. Chats are assigned, tagged and noted, so nothing slips and customers never repeat themselves.
Chatbots and flows
Greeting, questions, FAQs, bookings and lead capture, with a quick handover to a person.
Broadcast campaigns
Offers, launches and reminders to opted-in customers, with delivery and read reports.
Click-to-WhatsApp ads
Meta ads that open a chat, tracked from click to sale.
Catalogue and payments
Show products or rooms inside the chat and send payment links.
CRM, store and website integration
Every chat becomes a lead or order record. Orders, forms, payments and shipping updates trigger the right message automatically.
Automation flows
Flows that fit the way your business sells
Every business has a few messages that repeat all day. We automate those first, so your team spends time only on conversations that need a person.
Online stores
- Order confirmed: message with items and ETA
- Shipped: tracking link in the chat
- Out for delivery and delivered updates
- Abandoned cart reminder with a payment link
- Review request a few days later
Schools, colleges & coaching
- Enquiry arrives from an ad or form
- Bot asks course, city and a good time to call
- Counsellor gets the lead with the answers
- Reminders for the call and the demo class
- Fee and deadline reminders
Hotels, villas & travel
- Guest asks about dates and price
- Instant reply with photos, rates and availability
- Booking confirmation and payment link
- Pre-arrival details and directions
- Thank-you and review request
Clinics, real estate & services
- New enquiry replied to in seconds
- Questions qualify the lead automatically
- Appointment or site-visit booked in chat
- Reminders reduce no-shows
- Follow-up until the lead decides
Selling products? Pair this with our shipping and tracking solution so every parcel update reaches the customer on WhatsApp.
Doing it the right way
The rules that keep your number safe
WhatsApp protects its users, and it protects your number too, as long as you follow its rules. We build them into the setup, so you can grow without worrying about a block.
- Opt-in first. We collect permission on your site, at checkout and in ads, and record it.
- Approved templates. Messages you start use templates that Meta has approved. We write and submit them.
- Quality rating. We keep it healthy through relevant messages, easy opt-outs and sensible volumes.
- Verified business. We handle business verification and, where you qualify, the green tick application.
The four message types
- Service: replies when a customer messages you first.
- Utility: order, booking and payment updates.
- Marketing: offers, launches and reminders.
- Authentication: one-time codes.
Meta prices these differently and changes the rates from time to time. We share the current rate card with your estimate.
How it works
Live in one to two weeks
Plan the flows
We map your common questions, your sales steps and which tasks to automate first.
Verify and register
Business verification, number registration and the green tick application, handled by us.
Build and connect
Templates, chatbots, inbox and integrations with your CRM, store and forms.
Train and launch
Your team learns the inbox in a short session, and we watch the first weeks closely.
Improve
We read real conversations, tune the flows and report on replies, leads and sales.
What we measure
Numbers that show the channel is working
Next step
Let's plan your WhatsApp setup
Tell us a little about your business. The founder replies within one working day with a clear plan, the flows we would start with and a written estimate.
- Free setup call
- Written estimate, including Meta's charges
- No long lock-in contracts
01What is the WhatsApp Business API and how is it different from the WhatsApp Business app?
The app is made for one phone and a very small team. The API (the WhatsApp Business Platform) connects your number to software, so many people can reply from one inbox, replies can be automated, messages can be sent at scale to people who opted in, and every chat can be linked to your CRM or store.
02Do I need to give up my current WhatsApp number?
A number can only run on one of the two at a time. If you want to keep your current number, it moves from the app to the API and its chat history stays in the app. We can also set up a fresh number for the API, and we will tell you which is better for your business before we start.
03How much does it cost?
There are three parts: our one-time setup and flow-building fee, a monthly platform fee for the inbox and automation tools, and the messaging charges Meta applies. Meta charges per template message, and the rate depends on the message type and the country. Replies inside the 24-hour customer service window are free. Rates change, so we share the latest rate card and a written estimate before you commit.
04Can I send messages to anyone on my list?
Only to people who agreed to hear from you on WhatsApp. This is a Meta rule, and it protects your number. We help you collect opt-ins properly, for example on your website, at checkout and in ads, and we use approved message templates for anything you start.
05Will a chatbot make my business feel robotic?
Not if it is designed well. Our flows are short, they answer the common questions fast and they hand over to a person as soon as it matters. Customers always have an easy way to reach a human.
06How long does the setup take?
Most businesses are live in one to two weeks. Business verification and template approvals by Meta set part of the timeline, and we start them on day one.
07Can WhatsApp connect to my CRM, website or store?
Yes. We connect it to your CRM, forms, Shopify, WooCommerce or custom store, payment links and courier tracking, so the right message goes out at the right moment and every chat is tied to a lead or an order.
08Do you offer support after launch?
Yes. We watch the first weeks closely, adjust the flows based on real conversations, and offer a monthly plan for changes, new campaigns and reporting.
No matching question. Try another word, or ask us directly.
Ready to put WhatsApp to work?
Let's map the first three flows that would save your team the most time.